How To Fix CRM_ICM_CMG067 - Search criteria provided exceeds maximum response time

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 067

• Message text: Search criteria provided exceeds maximum response time

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG067 - Search criteria provided exceeds maximum response time ?

  The SAP error message CRM_ICM_CMG067 indicates that the search criteria provided in a query exceeds the maximum response time allowed by the system. This typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with Internet Communication Manager (ICM) and web-based applications.
  Cause:
  
  Complex Queries: The search criteria may involve complex queries that require significant processing time, leading to a timeout.
  Large Data Volume: The volume of data being processed or returned by the query may be too large, causing delays.
  Inefficient Indexing: Lack of proper indexing on the database tables can lead to slower query performance.
  System Performance Issues: General performance issues with the SAP system or database can contribute to longer response times.
  Configuration Settings: The maximum response time settings in the ICM or CRM configuration may be set too low.
  
  Solution:
  
  Optimize Search Criteria: Simplify the search criteria to reduce complexity and limit the amount of data being processed.
  Increase Maximum Response Time: Adjust the configuration settings in the ICM to allow for a longer maximum response time. This can be done in the SAP system settings.
  Improve Database Performance:
  
  Ensure that the relevant database tables are properly indexed.
  Analyze and optimize the database queries being executed.
  
  
  Monitor System Performance: Use SAP performance monitoring tools to identify bottlenecks in the system and address any performance issues.
  Batch Processing: If applicable, consider implementing batch processing for large datasets to avoid timeouts.
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error or provide additional guidance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and ICM for detailed configuration settings and performance tuning guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring) and ST22 (Dump Analysis) to investigate any underlying issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP Basis team or consult with SAP support for further assistance.