How To Fix CRM_ICM_CMG066 - &1 &2 is currently locked by user &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 066

• Message text: &1 &2 is currently locked by user &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG066 - &1 &2 is currently locked by user &3 ?

  The SAP error message CRM_ICM_CMG066 indicates that a specific object (such as a business transaction or a document) is currently locked by another user. This can happen in various scenarios, such as when multiple users are trying to access or modify the same object simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or viewing the object, which leads to a lock being placed on it.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  System Error: Sometimes, system errors or crashes can leave locks in place that are not released properly.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and release the lock. You can periodically check if the object is still locked.
  Identify the Locking User: Use transaction code SM12 to view the list of locks in the system. You can search for the object and see which user has locked it.
  Contact the Locking User: If possible, reach out to the user who has the lock and ask them to release it if they are done with their work.
  Release the Lock: If the locking user is unavailable and you have the necessary authorizations, you can manually delete the lock entry in transaction SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the object.
  Check for System Issues: If locks are persisting without a clear reason, it may indicate a system issue. In such cases, consult your SAP Basis team to investigate further.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  ST22: To check for dumps that might indicate underlying issues.
  
  
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify the objects in question.
  SAP Notes: Check the SAP Support Portal for any relevant notes or updates regarding this error message, as there may be specific patches or recommendations from SAP.
  
  If the issue persists or if you encounter it frequently, it may be beneficial to analyze user behavior and system performance to identify any underlying problems.