How To Fix CRM_ICM_CMG064 - Cannot navigate to an archived case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 064

• Message text: Cannot navigate to an archived case

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG064 - Cannot navigate to an archived case ?

  The SAP error message CRM_ICM_CMG064 indicates that the system is unable to navigate to an archived case. This typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access a case that has been archived and is no longer available in the active database.
  Cause:
  
  Archiving Process: The case you are trying to access has been archived as part of the data management process. Archiving is done to improve system performance and manage data volume.
  Authorization Issues: The user may not have the necessary authorizations to access archived data.
  Incorrect Navigation: The navigation path or method used to access the archived case may be incorrect.
  System Configuration: There may be issues with the configuration of the archiving object or the retrieval process.
  
  Solution:
  
  Check Archiving Status: Verify if the case is indeed archived. You can do this by checking the archiving logs or using transaction codes related to archiving (e.g., SARA).
  Access Archived Data: If you need to access archived cases, you may need to use specific transactions or reports designed for retrieving archived data. In many cases, this involves using the Archive Information System (transaction code SARI).
  Authorization Check: Ensure that you have the necessary authorizations to access archived cases. You may need to contact your system administrator to verify your user roles and permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on how to access archived cases in your version of SAP CRM.
  System Configuration: If the issue persists, it may be necessary to check the configuration settings for the archiving object in question. This may require assistance from a technical consultant or SAP Basis team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (for archiving) and SARI (for accessing archived data).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  User Manuals: Review user manuals or training materials specific to your organization’s implementation of SAP CRM for guidance on handling archived cases.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support or your internal IT support team for further assistance.