How To Fix CRM_ICM_CMG062 - There is no user maintained for business partner &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 062

• Message text: There is no user maintained for business partner &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG062 - There is no user maintained for business partner & ?

  The SAP error message CRM_ICM_CMG062 indicates that there is no user maintained for the specified business partner in the system. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interactions or communications related to business partners.
  Cause:
  The error is caused by the absence of a user assignment for the specified business partner. In SAP CRM, business partners (BPs) can be customers, vendors, or other entities, and they need to have associated users to perform certain actions, such as creating or managing interactions.
  Solution:
  To resolve this error, you need to ensure that a user is assigned to the business partner in question. Here are the steps to do this:
  
  
  Access the Business Partner Maintenance:
  
  Go to transaction code BP in the SAP GUI.
  Enter the business partner number that is causing the error.
  
  
  
  Check User Assignment:
  
  In the business partner maintenance screen, navigate to the Roles tab.
  Check if the relevant role (e.g., Customer, Vendor) is assigned to the business partner.
  
  
  
  Assign a User:
  
  If no user is assigned, you can add a user by:
  
  Going to the User tab (or similar, depending on your version).
  Click on the Add User button.
  Enter the user ID that you want to assign to the business partner.
  
  
  
  
  
  Save Changes:
  
  After making the necessary changes, save the business partner data.
  
  
  
  Test the Functionality:
  
  After assigning the user, try to perform the action that previously resulted in the error to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  User Roles: Ensure that the user you are assigning has the necessary authorizations and roles to interact with the business partner.
  Business Partner Types: Understand the different types of business partners in SAP (e.g., organization, person, group) and ensure that the correct type is being used.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for business partner maintenance and CRMD_ORDER for managing CRM orders.
  Authorization Issues: If the user assignment is correct but the error persists, check for any authorization issues that might prevent the user from being recognized in the system.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP Basis or CRM support team for further investigation.