How To Fix CRM_ICM_CMG061 - Partner function &1 does not exist for case/lead type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 061

• Message text: Partner function &1 does not exist for case/lead type &2

What causes this issue?

The partner function used is not defined for the case type or lead type
selected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Assign the case type to a partner determination procedure in Customizing
for <LS>Customer Relationship Management</> under <LS>Case Management</>
-> <LS>Process Partners</> -> <LS>Assign Partner Determination
Procedures</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG061 - Partner function &1 does not exist for case/lead type &2 ?

  The SAP error message CRM_ICM_CMG061 indicates that there is an issue with the partner function associated with a specific case or lead type in the SAP CRM system. This error typically arises when the system cannot find a valid partner function for the specified case or lead type.
  Cause:
  
  Missing Partner Function Configuration: The partner function for the specified case or lead type has not been defined in the system.
  Incorrect Case/Lead Type: The case or lead type being used may not be correctly configured to have the required partner functions.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the partner function configuration tables.
  Authorization Issues: The user may not have the necessary authorizations to access the partner functions for the specified case or lead type.
  
  Solution:
  
  
  Check Partner Function Configuration:
  
  Go to the configuration settings in SAP CRM.
  Navigate to the relevant area for partner functions (usually under "Sales and Distribution" or "Customer Relationship Management").
  Ensure that the partner function is defined for the specific case or lead type in question.
  
  
  
  Verify Case/Lead Type Settings:
  
  Check the settings for the case or lead type to ensure that it is correctly configured to include the necessary partner functions.
  You can do this by navigating to the customizing settings for case management or lead management.
  
  
  
  Maintain Partner Functions:
  
  If the partner function is missing, you may need to create or maintain it in the system.
  Use transaction codes like SPRO to access the configuration and add the required partner functions.
  
  
  
  Check User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the partner functions.
  You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  
  Test with Different Data:
  
  If possible, try creating a case or lead with a different type to see if the error persists. This can help isolate whether the issue is specific to a certain type or a broader configuration issue.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage cases or leads.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for detailed information on partner functions and their configuration in CRM.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.