How To Fix CRM_ICM_CMG060 - There is no main incident

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 060

• Message text: There is no main incident

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG060 - There is no main incident ?

  The SAP error message CRM_ICM_CMG060: "There is no main incident" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with incidents or service requests. This error indicates that the system is unable to find a main incident associated with the operation you are trying to perform.
  Cause:
  
  
  Missing Main Incident: The primary cause of this error is that the system is expecting a main incident to be present, but it cannot find one. This can happen if:
  
  The main incident was deleted or not created.
  The incident you are trying to access is not linked to a main incident.
  There is a configuration issue or data inconsistency in the CRM system.
  
  
  
  Incorrect Navigation: Sometimes, users may navigate to a function or transaction that requires a main incident without having one selected or created.
  
  
  Authorization Issues: In some cases, the user may not have the necessary authorizations to view or access the main incident.
  
  
  Solution:
  
  
  Check Incident Hierarchy: Verify if the incident you are working with is correctly linked to a main incident. You can do this by checking the incident details in the CRM system.
  
  
  Create a Main Incident: If there is no main incident, you may need to create one. Ensure that the main incident is properly set up and linked to any sub-incidents or related service requests.
  
  
  Review Configuration: Check the configuration settings in the CRM system to ensure that the incident management process is set up correctly. This may involve reviewing the settings for incident types, categories, and relationships.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to access and manage incidents. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more specific guidance related to your version of SAP CRM and the incident management module.
  
  
  SAP Notes and Support: If the issue persists, check for any relevant SAP Notes that may address this error. You can search the SAP Support Portal for known issues and patches.
  
  
  Contact SAP Support: If you are unable to resolve the issue with the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps leading up to it and any relevant system logs.
  
  
  Related Information:
  
  Incident Management in SAP CRM: Understanding how incidents and service requests are structured in SAP CRM can help in troubleshooting issues related to incident management.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  Training and Documentation: Familiarize yourself with SAP CRM training materials and documentation to better understand the incident management process and best practices.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.