How To Fix CRM_ICM_CMG059 - There is no main group responsible for this lead

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 059

• Message text: There is no main group responsible for this lead

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG059 - There is no main group responsible for this lead ?

  The SAP error message CRM_ICM_CMG059 indicates that there is no main group responsible for a specific lead in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to determine which organizational unit or group should be responsible for managing the lead.
  Cause:
  
  Missing Configuration: The main group responsible for leads may not be configured in the system. This could be due to missing settings in the organizational structure or lead management configuration.
  Incorrect Assignment: The lead may not be correctly assigned to a main group, or the assignment may have been deleted or not set up properly.
  Data Inconsistency: There may be inconsistencies in the data related to the lead, such as missing or incorrect entries in the relevant tables.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for lead management in SAP CRM.
  Ensure that the main groups are defined and that they are correctly assigned to the relevant organizational units.
  Verify that the lead type is associated with a main group.
  
  
  
  Assign Main Group:
  
  If the lead is missing a main group, you can manually assign a main group to the lead.
  Go to the lead record and check the assignment fields to ensure that a main group is selected.
  
  
  
  Review Organizational Structure:
  
  Check the organizational structure in SAP CRM to ensure that all necessary groups and units are properly defined and active.
  Make sure that the main group responsible for leads is included in the organizational hierarchy.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the lead data.
  Use transaction codes like CRMD_ORDER to review the lead details and ensure all required fields are populated correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring lead management and main groups.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO (for configuration), and others that may help in navigating the CRM system.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may resolve the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and modify lead records.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.