How To Fix CRM_ICM_CMG058 - Lead could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 058

• Message text: Lead could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG058 - Lead could not be saved ?

  The SAP error message CRM_ICM_CMG058: Lead could not be saved typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with saving a lead record. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the underlying configuration.
  Possible Causes:
  
  Missing Mandatory Fields: Certain fields required for saving a lead may not be filled out. Check if all mandatory fields are completed.
  Data Inconsistencies: There may be inconsistencies in the data entered, such as invalid formats or incorrect values.
  Authorization Issues: The user may not have the necessary permissions to create or modify leads.
  Custom Validation Rules: Custom logic or validation rules in the system may be preventing the lead from being saved.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error.
  
  Solutions:
  
  Check Mandatory Fields: Ensure that all required fields are filled out correctly. Look for any error messages or indicators on the screen.
  Validate Data: Review the data entered for any inconsistencies or invalid formats. Correct any issues found.
  Review Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to create or modify leads.
  Debug Custom Logic: If there are custom validations or enhancements, review the code to identify any issues that may be causing the error.
  Check System Logs: Look at the system logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  Consult with Technical Team: If the issue persists, consult with your technical team or SAP support to investigate any underlying technical problems or configuration issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view and manage leads.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error.
  Documentation: Review the SAP CRM documentation for best practices on lead management and error handling.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.