How To Fix CRM_ICM_CMG056 - End of case is before start of case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 056

• Message text: End of case is before start of case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG056 - End of case is before start of case ?

  The SAP error message CRM_ICM_CMG056 ("End of case is before start of case") typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction records or cases. This error indicates that there is a logical inconsistency in the date and time settings for a case or interaction record, where the end date/time is set before the start date/time.
  Causes:
  
  Incorrect Date/Time Entry: The most common cause is that the user has entered an end date/time that is earlier than the start date/time.
  Data Migration Issues: If data has been migrated from another system, there may be inconsistencies in the date/time formats or values.
  System Configuration: There may be issues with the configuration of the CRM system that affect how dates and times are handled.
  User Input Errors: Users may inadvertently select the wrong dates/times when creating or updating cases.
  
  Solutions:
  
  
  Check Date/Time Entries: Review the case or interaction record in