How To Fix CRM_ICM_CMG063 - Deleting yourself from a hidden case is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 063

• Message text: Deleting yourself from a hidden case is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG063 - Deleting yourself from a hidden case is not allowed ?

  The SAP error message CRM_ICM_CMG063: "Deleting yourself from a hidden case is not allowed" typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to delete themselves from a case that is marked as "hidden." This can happen in scenarios where the case is being managed in a way that restricts certain actions for users, particularly in relation to visibility and access control.
  
  Cause:
  
  Hidden Case: The case in question is marked as hidden, which means it is not visible to all users. This often occurs in sensitive situations where case details are restricted to certain roles or individuals.
  User Permissions: The user attempting to delete themselves may not have the necessary permissions to perform this action on a hidden case.
  System Configuration: The system may be configured to prevent users from removing themselves from cases that are not fully visible to them, to maintain data integrity and security.
  
  
  Solution:
  
  Check