How To Fix CRM_ICM_CMG063 - Deleting yourself from a hidden case is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 063

• Message text: Deleting yourself from a hidden case is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG063 - Deleting yourself from a hidden case is not allowed ?

  The SAP error message CRM_ICM_CMG063: "Deleting yourself from a hidden case is not allowed" typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to delete themselves from a case that is marked as "hidden." This can happen in scenarios where the case is being managed in a way that restricts certain actions for users, particularly in relation to visibility and access control.
  Cause:
  
  Hidden Case: The case in question is marked as hidden, which means it is not visible to all users. This often occurs in sensitive situations where case details are restricted to certain roles or individuals.
  User Permissions: The user attempting to delete themselves may not have the necessary permissions to perform this action on a hidden case.
  System Configuration: The system may be configured to prevent users from removing themselves from cases that are not fully visible to them, to maintain data integrity and security.
  
  Solution:
  
  Check Case Visibility: Verify if the case is indeed hidden and understand the implications of this status. If you need to take action on the case, you may need to request access or visibility from a supervisor or system administrator.
  User Role and Permissions: Ensure that your user role has the appropriate permissions to manage cases, especially hidden ones. If not, you may need to contact your system administrator to adjust your permissions.
  Contact Support: If you believe you should have the ability to delete yourself from the case, or if the case visibility seems incorrect, reach out to your SAP support team or system administrator for further assistance.
  Alternative Actions: If you cannot delete yourself from the case, consider other actions that may be permissible, such as updating your status or notifying a colleague who has the necessary permissions.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have specific notes addressing this error.
  User Training: Ensure that users are trained on the proper handling of cases, especially those that are hidden, to avoid confusion and errors.
  System Configuration: Review the configuration settings in your SAP CRM system regarding case management and user permissions to ensure they align with your organization's policies.
  
  By following these steps, you should be able to address the error message and understand the underlying reasons for its occurrence.