How To Fix CRM_ICM_CMG065 - There is no main &1 responsible for lead &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 065

• Message text: There is no main &1 responsible for lead &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG065 - There is no main &1 responsible for lead &2 ?

  The SAP error message CRM_ICM_CMG065, which states "There is no main &1 responsible for lead &2," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the assignment of responsibilities for a lead. This error indicates that the system cannot find a main responsible party (such as a sales representative or team) for the specified lead.
  Cause:
  
  Missing Assignment: The lead does not have a main responsible person or team assigned to it.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the assignment of a responsible party.
  Data Inconsistencies: There could be inconsistencies in the data related to the lead, such as missing or incorrect entries in the responsible party fields.
  Authorization Issues: The user may not have the necessary authorizations to view or assign a responsible party to the lead.
  
  Solution:
  
  
  Assign a Responsible Party:
  
  Navigate to the lead in question and check the "Responsibility" section.
  Assign a main responsible person or team to the lead. Ensure that the person or team is valid and active in the system.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system to ensure that the assignment of responsibilities is set up correctly.
  Ensure that the organizational structure is correctly defined and that the responsible parties are properly linked to the leads.
  
  
  
  Data Validation:
  
  Validate the data associated with the lead to ensure that all required fields are filled out correctly.
  Check for any missing entries or inconsistencies that could lead to this error.
  
  
  
  Authorization Check:
  
  Ensure that the user attempting to access or modify the lead has the necessary authorizations.
  If needed, consult with your system administrator to verify and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to this error message for additional troubleshooting steps or updates.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access and modify lead data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_ICM_CMG065 and ensure that leads have the appropriate responsible parties assigned.