How To Fix CRM_ICM_CMG071 - Main incident start date and end date were adjusted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 071

• Message text: Main incident start date and end date were adjusted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG071 - Main incident start date and end date were adjusted ?

  The SAP error message CRM_ICM_CMG071 indicates that there is an issue with the main incident's start date and end date being adjusted. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with incidents or service requests.
  Cause:
  The error can arise due to several reasons, including:
  
  Date Overlap: The start date of the incident may be set after the end date, or there may be an overlap with other incidents.
  Incorrect Date Format: The dates may not be in the expected format, leading to misinterpretation by the system.
  Business Rules: There may be specific business rules or configurations in place that prevent the adjustment of dates under certain conditions.
  Data Integrity Issues: There could be inconsistencies in the data that are causing the system to reject the date adjustments.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Date Values: Ensure that the start date is earlier than the end date. Adjust the dates accordingly.
  Review Business Rules: Check if there are any business rules or configurations that might be affecting the date adjustments. This may involve consulting with your SAP administrator or reviewing the configuration settings in the CRM system.
  Validate Date Format: Ensure that the dates are entered in the correct format as expected by the system.
  Check for Overlapping Incidents: Look for any other incidents that may have overlapping dates and resolve any conflicts.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be available.
  Test Changes: After making adjustments, test the changes in a development or test environment before applying them to production.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error code in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing incidents, such as CRMD_ORDER for managing service orders and incidents.
  User Roles and Permissions: Ensure that the user has the necessary permissions to make changes to incident dates.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.