How To Fix CRM_ICM_CMG071 - Main incident start date and end date were adjusted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 071

• Message text: Main incident start date and end date were adjusted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG071 - Main incident start date and end date were adjusted ?

  The SAP error message CRM_ICM_CMG071 indicates that there is an issue with the main incident's start date and end date being adjusted. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with incidents or service requests.
  
  Cause:
  The error can arise due to several reasons, including:
  
  Date Overlap: The start date of the incident may be set after the end date, or there may be an overlap with other incidents.
  Incorrect Date Format: The dates may not be in the expected format, leading to misinterpretation by the system.
  Business Rules: There may be specific business rules or configurations in place that prevent the adjustment of dates under certain conditions.
  Data Integrity Issues: There could be inconsistencies in the data that are causing the system to reject the date adjustments.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Date Values: Ensure that the start date is earlier than the end date.