How To Fix CRM_ICM_CMG073 - Case &1 cannot be added as a subcase because it is closed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 073

• Message text: Case &1 cannot be added as a subcase because it is closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG073 - Case &1 cannot be added as a subcase because it is closed ?

  The SAP error message CRM_ICM_CMG073 indicates that you are trying to add a case (or incident) as a subcase to another case, but the case you are attempting to add is already closed. This is a common scenario in SAP Customer Relationship Management (CRM) systems, particularly when dealing with case management.
  Cause:
  The primary cause of this error is that the case you are trying to link as a subcase has a status that is marked as "closed." In SAP CRM, closed cases are typically considered final and cannot be modified or have new relationships established with other cases. This is a safeguard to maintain data integrity and ensure that closed cases are not altered.
  Solution:
  To resolve this issue, you have a few options:
  
  
  Reopen the Case: If it is necessary to add the closed case as a subcase, you may need to reopen the case first. This can usually be done by changing the status of the case from "closed" to "open." However, this action may depend on your organization's policies and the configuration of your SAP system.
  
  
  Create a New Case: If reopening the case is not an option, consider creating a new case that can serve as a subcase. You can then link this new case to the parent case as needed.
  
  
  Review Business Processes: Ensure that your business processes align with the use of subcases. If you frequently need to link closed cases, it may be worth reviewing the workflow and determining if adjustments are necessary.
  
  
  Consult Documentation or Support: If you are unsure about the steps to take or if you encounter further issues, consult the SAP documentation or reach out to your SAP support team for assistance.
  
  
  Related Information:
  
  Case Management in SAP CRM: Understanding how case management works in SAP CRM can help you navigate issues related to case statuses and relationships.
  Status Management: Familiarize yourself with the different statuses a case can have and the implications of each status on case handling.
  User Permissions: Ensure that you have the necessary permissions to change case statuses or create new cases, as restrictions may apply based on user roles.
  
  By following these steps, you should be able to address the error message and manage your cases effectively within the SAP CRM system.