How To Fix CRM_ICM_CMG053 - Business partner with ID &1 is not an internal employee

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 053

• Message text: Business partner with ID &1 is not an internal employee

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG053 - Business partner with ID &1 is not an internal employee ?

  The SAP error message CRM_ICM_CMG053 indicates that the business partner (BP) with the specified ID is not recognized as an internal employee in the system. This error typically arises in scenarios where the system expects the business partner to have certain attributes or roles that classify them as an internal employee, but those attributes are either missing or incorrectly configured.
  Cause:
  
  Business Partner Role: The business partner may not have the correct role assigned that identifies them as an internal employee. In SAP, business partners can have multiple roles, and the role assigned determines their classification.
  Data Inconsistency: There may be inconsistencies in the data related to the business partner, such as missing or incorrect information in the employee master data.
  Configuration Issues: The system configuration may not be set up correctly to recognize certain business partners as internal employees.
  Authorization Issues: The user may not have the necessary authorizations to view or interact with the business partner as an internal employee.
  
  Solution:
  
  
  Check Business Partner Roles:
  
  Go to the transaction code BP (Business Partner) and enter the business partner ID.
  Verify that the business partner has the role assigned that identifies them as an internal employee (e.g., Employee role).
  If the role is missing, you may need to add it.
  
  
  
  Review Employee Data:
  
  Ensure that the business partner is correctly set up as an employee in the system.
  Check the employee master data for completeness and accuracy.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the SAP system to ensure that the business partner roles and classifications are set up correctly.
  Consult with your SAP Basis or configuration team if necessary.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and manage the business partner as an internal employee.
  If needed, work with your security team to adjust the user roles and authorizations.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on business partner roles and configurations.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  SU01: User Maintenance (for checking user authorizations)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.