How To Fix CRM_ICM_CMG052 - End of crime is before start of crime

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 052

• Message text: End of crime is before start of crime

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG052 - End of crime is before start of crime ?

  The SAP error message CRM_ICM_CMG052: "End of crime is before start of crime" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with time-related data, such as service orders, incidents, or other time-sensitive records.
  Cause:
  This error message indicates that there is a logical inconsistency in the time data being processed. Specifically, it suggests that the end date/time of a particular event (referred to as "crime" in the error message) is set to a time that occurs before the start date/time of that same event. This can happen due to:
  
  Data Entry Errors: Users may have incorrectly entered the start and end times.
  System Configuration Issues: There may be issues with how the system is configured to handle time data.
  Data Migration Issues: If data has been migrated from another system, it may not have been correctly formatted or validated.
  Business Logic Violations: The business rules defined in the system may not be correctly implemented, leading to invalid time entries.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Dates/Times: Review the records associated with the error message. Ensure that the end date/time is indeed after the start date/time. Correct any discrepancies.
  
  
  Validate Data Entry: If the error is due to user input, consider implementing validation checks to prevent users from entering invalid date/time combinations in the future.
  
  
  Review Configuration: Check the configuration settings in the SAP CRM system to ensure that they are set up correctly for handling time data.
  
  
  Data Migration Review: If the issue arose after a data migration, review the migration process to ensure that all date/time fields were correctly mapped and formatted.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific transaction or module you are working with for any known issues or additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights based on the specific version of your SAP system and any known issues.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and time management, as they may help in troubleshooting.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_ICM_CMG052 error message.