How To Fix CRM_ICM_CMG051 - Staff and unit member cannot be added without a partner function

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 051

• Message text: Staff and unit member cannot be added without a partner function

What causes this issue?

Cannot add staff and unit member without a partner function.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Define a partner function for this partner function category in
Customizing. A partner function (for example, externals) must be
defined for a partner function category before adding a business
partner.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG051 - Staff and unit member cannot be added without a partner function ?

  The SAP error message CRM_ICM_CMG051 indicates that you are trying to add a staff member or unit member to a business partner in the SAP CRM system without specifying a partner function. This is a common issue when working with partner functions in SAP CRM, particularly in the context of interaction center (IC) scenarios.
  
  Cause:
  The error occurs because the system requires a partner function to be defined for the staff or unit member you are trying to add. Partner functions are used in SAP to define the role of a business partner in a particular context (e.g., sales representative, service agent, etc.). If you attempt to add a member without specifying their role, the system will not allow it and will throw this error.
  
  Solution:
  To resolve this error, you need to ensure that you are specifying a partner function when adding the staff or unit member. Here are the steps you can