How To Fix CRM_ICM_CMG051 - Staff and unit member cannot be added without a partner function

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 051

• Message text: Staff and unit member cannot be added without a partner function

What causes this issue?

Cannot add staff and unit member without a partner function.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Define a partner function for this partner function category in
Customizing. A partner function (for example, externals) must be
defined for a partner function category before adding a business
partner.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG051 - Staff and unit member cannot be added without a partner function ?

  The SAP error message CRM_ICM_CMG051 indicates that you are trying to add a staff member or unit member to a business partner in the SAP CRM system without specifying a partner function. This is a common issue when working with partner functions in SAP CRM, particularly in the context of interaction center (IC) scenarios.
  Cause:
  The error occurs because the system requires a partner function to be defined for the staff or unit member you are trying to add. Partner functions are used in SAP to define the role of a business partner in a particular context (e.g., sales representative, service agent, etc.). If you attempt to add a member without specifying their role, the system will not allow it and will throw this error.
  Solution:
  To resolve this error, you need to ensure that you are specifying a partner function when adding the staff or unit member. Here are the steps you can follow:
  
  
  Identify the Partner Function: Determine the appropriate partner function that corresponds to the staff or unit member you are trying to add. Common partner functions include:
  
  Sales Representative
  Service Agent
  Contact Person
  
  
  
  Add the Partner Function:
  
  Navigate to the area in the SAP CRM where you are trying to add the staff or unit member.
  When prompted to add a member, ensure that you select or enter the correct partner function in the relevant field.
  
  
  
  Check Configuration: If you are unsure about the available partner functions or if they are not appearing as expected, you may need to check the configuration settings in your SAP system. This can involve:
  
  Reviewing the partner function settings in the customizing (SPRO) area.
  Ensuring that the partner functions are correctly defined and assigned to the relevant business partner types.
  
  
  
  Testing: After making the necessary adjustments, try to add the staff or unit member again to see if the error persists.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on partner functions and their configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing business partners and their roles.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to add or modify partner functions in the system.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error message.