How To Fix CRM_ICM_CMG021 - There are no "other parties involved" relationships defined

CRM_ICM_CMG021 - Overview

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 021

• Message text: There are no "other parties involved" relationships defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG021 - There are no "other parties involved" relationships defined ?

  The SAP error message CRM_ICM_CMG021 indicates that there are no "other parties involved" relationships defined for the business transaction you are trying to process in the SAP CRM system. This error typically occurs in scenarios where the system expects certain partner functions to be defined but cannot find them.
  
  Cause:
  
  Missing Partner Functions: The most common cause of this error is that the necessary partner functions (like sold-to party, ship-to party, etc.) are not defined for the business transaction.
  
  Configuration Issues: There may be issues in the configuration of partner functions in the CRM system, leading to the absence of required relationships.
  Data Inconsistencies: The data for the business transaction may be incomplete or inconsistent, lacking the necessary partner information.
  
  
  Solution:
  
  
  Define Partner Functions:
  
  Go to the transaction where you are encountering the error and check the partner functions defined for the business transaction.
  Ensure that the required partner functions are correctly assigned. You can do this by