How To Fix CRM_ICM_CMG021 - There are no "other parties involved" relationships defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 021

• Message text: There are no "other parties involved" relationships defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG021 - There are no "other parties involved" relationships defined ?

  The SAP error message CRM_ICM_CMG021 indicates that there are no "other parties involved" relationships defined for the business transaction you are trying to process in the SAP CRM system. This error typically occurs in scenarios where the system expects certain partner functions to be defined but cannot find them.
  Cause:
  
  Missing Partner Functions: The most common cause of this error is that the necessary partner functions (like sold-to party, ship-to party, etc.) are not defined for the business transaction.
  Configuration Issues: There may be issues in the configuration of partner functions in the CRM system, leading to the absence of required relationships.
  Data Inconsistencies: The data for the business transaction may be incomplete or inconsistent, lacking the necessary partner information.
  
  Solution:
  
  
  Define Partner Functions:
  
  Go to the transaction where you are encountering the error and check the partner functions defined for the business transaction.
  Ensure that the required partner functions are correctly assigned. You can do this by navigating to the relevant transaction (like a sales order or service request) and checking the "Partners" tab.
  
  
  
  Check Configuration:
  
  If you have access to the configuration settings, check the partner determination procedure for the relevant business transaction type.
  Ensure that the partner determination procedure is correctly set up to include the necessary partner functions.
  
  
  
  Maintain Business Partner Data:
  
  Ensure that the business partner data is complete and correctly maintained. This includes checking the business partner roles and ensuring that they are assigned correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on partner functions and their configuration in your version of SAP CRM.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to maintain partner data or CRMD_ORDER to check the order details.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that you have the necessary authorizations to view and modify partner functions and business partner data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the configuration and data setup in your specific SAP environment.