How To Fix CRM_ICM_CMG020 - Relationship &1 does not belong to relationship category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 020

• Message text: Relationship &1 does not belong to relationship category &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG020 - Relationship &1 does not belong to relationship category &2 ?

  The SAP error message CRM_ICM_CMG020 indicates that there is a mismatch between a relationship and its expected relationship category in the SAP Customer Relationship Management (CRM) system. This error typically occurs when you are trying to create or manage a relationship in the CRM system, and the system finds that the relationship you are working with does not belong to the specified category.
  Cause:
  
  Incorrect Relationship Assignment: The relationship you are trying to use is not correctly assigned to the relationship category you are working with.
  Configuration Issues: There may be configuration issues in the relationship categories or the relationships themselves in the CRM system.
  Data Integrity Issues: There could be data integrity issues where the relationship data has been corrupted or incorrectly set up.
  
  Solution:
  
  
  Check Relationship Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the CRM settings and check the configuration for relationship categories and relationships.
  Ensure that the relationship you are trying to use is correctly assigned to the appropriate relationship category.
  
  
  
  Verify Data:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the details of the relationship and ensure that it is correctly defined.
  Look for any inconsistencies in the data that might be causing the error.
  
  
  
  Adjust Relationship:
  
  If you find that the relationship is incorrectly categorized, you may need to adjust it. This could involve changing the relationship type or reassigning it to the correct category.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to CRM relationships to ensure you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for order management, and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.