How To Fix CRM_ICM_CMG018 - There are no &1 business partners with relationship type &2 for this case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 018

• Message text: There are no &1 business partners with relationship type &2 for this case

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG018 - There are no &1 business partners with relationship type &2 for this case ?

  The SAP error message CRM_ICM_CMG018 indicates that there are no business partners associated with a specific relationship type for a given case. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or process a case that requires certain business partner relationships.
  Cause:
  
  Missing Business Partners: The primary cause of this error is that there are no business partners linked to the case with the specified relationship type.
  Incorrect Relationship Type: The relationship type specified in the error message may not be correctly defined or may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the business partner master data or relationship data.
  Configuration Issues: The system may not be properly configured to recognize the relationship types for the business partners involved.
  
  Solution:
  
  
  Check Business Partner Relationships:
  
  Navigate to the business partner master data and verify that the required business partners are correctly defined.
  Ensure that the relationship type specified in the error message is correctly assigned to the relevant business partners.
  
  
  
  Maintain Relationships:
  
  If the required relationships do not exist, you may need to create or maintain the relationships between the business partners. This can typically be done in the business partner transaction (e.g., using transaction code BP).
  
  
  
  Verify Configuration:
  
  Check the configuration settings for business partner relationships in the SAP system. Ensure that the relationship types are correctly defined and active.
  You may need to consult with your SAP administrator or functional consultant to review the configuration settings.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the business partner data. This may involve running specific reports or using transaction codes that help identify inconsistencies.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (Manage CRM Orders), and CRMD_ORDERADM_H (Order Management).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional context.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and manage business partner relationships.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.