How To Fix CRM_ICM_CMG016 - &1 with ID &2 is already related to this case by relationship &3

CRM_ICM_CMG016 - Overview

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 016

• Message text: &1 with ID &2 is already related to this case by relationship &3

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG016 - &1 with ID &2 is already related to this case by relationship &3 ?

  The SAP error message CRM_ICM_CMG016 indicates that there is an attempt to create a relationship between a case and an interaction (or another object) that is already linked to that case. This typically occurs in the context of SAP Customer Relationship Management (CRM) when managing cases and interactions.
  
  Cause:
  The error arises when:
  
  You are trying to link an interaction (or another object) to a case that is already associated with that interaction.
  There may be a misunderstanding in the business process where the same interaction is being attempted to be linked multiple times to the same case.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Relationships: 
  
  Review the existing relationships of the case to see if the interaction (or object) is already linked. You can do this by navigating to the case in the CRM system and checking the related objects.
  
  
  
  Avoid Duplicate Linking:
  
  If the interaction is already linked, you do not