How To Fix CRM_ICM_CMG017 - There are no &1 with ID &2 of type &3 for this case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 017

• Message text: There are no &1 with ID &2 of type &3 for this case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG017 - There are no &1 with ID &2 of type &3 for this case ?

  The SAP error message CRM_ICM_CMG017 indicates that there are no items (such as documents, activities, or other related objects) associated with a specific case in the SAP Customer Relationship Management (CRM) system. The placeholders &1, &2, and &3 represent specific details about the missing items, such as the type of item, its ID, and its category.
  Cause:
  
  Missing Data: The most common cause is that the item with the specified ID does not exist in the system or has been deleted.
  Incorrect ID: The ID provided may be incorrect or mistyped.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary permissions to view the item.
  Configuration Issues: There may be configuration settings that prevent the display of certain items.
  
  Solution:
  
  Verify the ID: Check the ID provided in the error message to ensure it is correct and corresponds to an existing item in the system.
  Check for Deletion: Look into the system to see if the item has been deleted or archived.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the item.
  Data Consistency Check: If the system is integrated with other systems, perform a data consistency check to ensure that all relevant data is synchronized.
  Consult Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on case management and item associations.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.