How To Fix CRM_ICM_CMG019 - &1 with business partner ID &2 is not a member of the &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 019

• Message text: &1 with business partner ID &2 is not a member of the &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG019 - &1 with business partner ID &2 is not a member of the &3 ?

  The SAP error message CRM_ICM_CMG019 typically indicates that a specific business partner (BP) is not a member of a particular group or category that is required for the operation you are trying to perform. This error often arises in the context of Customer Relationship Management (CRM) and can be related to issues with business partner assignments, roles, or group memberships.
  Cause:
  
  Business Partner Not Assigned: The business partner ID specified in the error message is not assigned to the group or category indicated by the error.
  Role Issues: The business partner may not have the necessary roles assigned that would allow them to be part of the specified group.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the business partner from being part of the group.
  Data Inconsistencies: There could be inconsistencies in the data or master records that prevent the business partner from being recognized as a member of the group.
  
  Solution:
  
  
  Check Business Partner Assignment:
  
  Go to the business partner master data in the SAP system.
  Verify if the business partner ID is correctly assigned to the required group or category.
  If not, you may need to add the business partner to the appropriate group.
  
  
  
  Review Roles:
  
  Ensure that the business partner has the necessary roles assigned that would allow them to be part of the group.
  You can do this by checking the role assignments in the business partner master data.
  
  
  
  Configuration Review:
  
  Check the configuration settings related to business partner groups in the CRM system.
  Ensure that the group settings allow for the inclusion of the specified business partner.
  
  
  
  Data Consistency Check:
  
  Run any necessary data consistency checks or reports to identify and resolve any discrepancies in the business partner data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing business partners and groups in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage business partner data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user performing the operation has the necessary authorizations to view and modify business partner assignments.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.