How To Fix CRM_ICM_CMG023 - Cannot set external professionals as the main employees responsible

CRM_ICM_CMG023 - Overview

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 023

• Message text: Cannot set external professionals as the main employees responsible

What causes this issue?

External professionals cannot be set to main employees responsible
because external professionals are not employees of policing
organizations, and are thus not within a policing organization. Only
employees of policing organizations can be set to main employee
responsible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a business partner, who is an employee/internal professional,
within <LS>Staff and Units </>to be the <LS>Main Employee Responsible
</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG023 - Cannot set external professionals as the main employees responsible ?

  The SAP error message CRM_ICM_CMG023 indicates that there is an issue with setting external professionals as the main employees responsible for a particular business object in the SAP CRM system. This error typically arises in scenarios where the system is configured to restrict certain roles or types of employees from being designated as the primary responsible party for specific tasks or transactions.
  
  Cause:
  
  Role Restrictions: The system may have specific configurations that prevent external professionals (e.g., contractors or third-party service providers) from being assigned as the main responsible employees. This is often due to business rules or compliance requirements.
  Employee Type: The employee being assigned may not be classified correctly in the system, or their status may not allow them to be set as the main responsible employee.
  Configuration Settings: There may be settings in the CRM system that dictate which employee types can be assigned to certain roles or responsibilities.
  
  
  Solution:
  
  Check Employee Type: Verify