How To Fix CRM_ICM_CMG024 - There are no &1 related to this case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 024

• Message text: There are no &1 related to this case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG024 - There are no &1 related to this case ?

  The SAP error message CRM_ICM_CMG024, which states "There are no &1 related to this case," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access related items or documents for a specific case, but the system cannot find any related entries.
  Cause:
  
  No Related Items: The most straightforward cause is that there are genuinely no related items (e.g., activities, documents, or transactions) linked to the case in question.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from recognizing related items.
  Authorization Issues: The user may not have the necessary authorizations to view related items, leading to the perception that none exist.
  System Configuration: The system may not be configured correctly to link related items to cases, or the relationship types may not be set up properly.
  
  Solution:
  
  Check Related Items: Verify if there are indeed any related items associated with the case. You can do this by checking the case details and looking for any linked activities or documents.
  Review Authorizations: Ensure that the user has the appropriate authorizations to view related items. This may involve checking user roles and permissions in the SAP system.
  Data Integrity Check: Conduct a data integrity check to ensure that all related items are correctly linked to the case. This may involve reviewing the database entries or using transaction codes to analyze the relationships.
  Configuration Review: If the issue persists, review the configuration settings in the CRM system to ensure that the relationships between cases and related items are correctly defined. This may involve consulting with a system administrator or SAP consultant.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and cases.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. You can search the SAP Support Portal for specific notes that may address the CRM_ICM_CMG024 error.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team or consult with an SAP expert for further assistance.