How To Fix CRM_ICM_CMG024 - There are no &1 related to this case

CRM_ICM_CMG024 - Overview

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 024

• Message text: There are no &1 related to this case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG024 - There are no &1 related to this case ?

  The SAP error message CRM_ICM_CMG024, which states "There are no &1 related to this case," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access related items or documents for a specific case, but the system cannot find any related entries.
  
  Cause:
  
  No Related Items: The most straightforward cause is that there are genuinely no related items (e.g., activities, documents, or transactions) linked to the case in question.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from recognizing related items.
  Authorization Issues: The user may not have the necessary authorizations to view related items, leading to the perception that none exist.
  System Configuration: The system may not be configured correctly to link related items to cases, or the relationship types may not be set up properly.
  
  
  Solution:
  
  Check Related Items: Verify if there are indeed any related items associated with the case. You