How To Fix CRM_ICM_CMG026 - Cannot delete the relationship

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 026

• Message text: Cannot delete the relationship

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG026 - Cannot delete the relationship ?

  The SAP error message CRM_ICM_CMG026: "Cannot delete the relationship" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to delete a relationship (such as a business partner relationship, a contact relationship, etc.) that cannot be removed due to certain constraints or conditions.
  Causes:
  
  
  Existing Dependencies: The relationship you are trying to delete may have existing dependencies or linked objects that prevent its deletion. For example, if there are transactions, activities, or other relationships that rely on the one you are trying to delete, the system will not allow the deletion.
  
  
  Authorization Issues: The user attempting to delete the relationship may not have the necessary authorizations to perform this action.
  
  
  System Configuration: Certain configurations in the CRM system may restrict the deletion of specific types of relationships.
  
  
  Data Integrity Constraints: The system may have integrity constraints that prevent the deletion of relationships to maintain data consistency.
  
  
  Solutions:
  
  
  Check Dependencies: Review the relationship and check for any dependent objects or transactions. You may need to delete or modify these dependencies before you can delete the relationship.
  
  
  Review Authorizations: Ensure that the user has the appropriate authorizations to delete the relationship. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  Consult Configuration Settings: If you have access to the configuration settings, check if there are any specific rules or settings that prevent the deletion of the relationship. You may need to adjust these settings if appropriate.
  
  
  Use Transaction Codes: If applicable, use transaction codes like BP (Business Partner) or CRM_ORDER to navigate to the relevant objects and check their status or dependencies.
  
  
  Error Logs: Check the system logs or error logs for more detailed information about why the deletion is being blocked. This can provide insights into specific constraints or issues.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They can provide more detailed guidance based on your specific system configuration and version.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM to understand the relationship management features and any constraints that may apply.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.