How To Fix CRM_ICM_CMG028 - There is no main &1 responsible for case &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 028

• Message text: There is no main &1 responsible for case &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG028 - There is no main &1 responsible for case &2 ?

  The SAP error message CRM_ICM_CMG028, which states "There is no main &1 responsible for case &2," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the assignment of responsibilities for a case or incident. This error indicates that the system cannot find a main responsible party (such as a user or a team) for the specified case.
  
  Cause:
  
  Missing Assignment: The case may not have a main responsible person or team assigned to it. This can happen if the case was created without assigning a responsible party.
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent the assignment of a responsible party.
  Data Inconsistencies: There could be inconsistencies in the data related to the case or the responsible parties, such as missing or incorrect user roles.
  Authorization Issues: The user trying to access the case may not have the necessary authorizations to view