How To Fix CRM_ICM_CMG028 - There is no main &1 responsible for case &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 028

• Message text: There is no main &1 responsible for case &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG028 - There is no main &1 responsible for case &2 ?

  The SAP error message CRM_ICM_CMG028, which states "There is no main &1 responsible for case &2," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the assignment of responsibilities for a case or incident. This error indicates that the system cannot find a main responsible party (such as a user or a team) for the specified case.
  Cause:
  
  Missing Assignment: The case may not have a main responsible person or team assigned to it. This can happen if the case was created without assigning a responsible party.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the assignment of a responsible party.
  Data Inconsistencies: There could be inconsistencies in the data related to the case or the responsible parties, such as missing or incorrect user roles.
  Authorization Issues: The user trying to access the case may not have the necessary authorizations to view or assign responsible parties.
  
  Solution:
  
  
  Assign a Responsible Party:
  
  Navigate to the case in question and check the assignment details.
  Assign a main responsible person or team to the case. This can usually be done in the case management screen by selecting the appropriate user or team from the list of available options.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system to ensure that the assignment of responsible parties is set up correctly.
  Ensure that the relevant roles and responsibilities are defined in the system.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the case data or responsible party assignments.
  Correct any inconsistencies found during the check.
  
  
  
  Authorization Review:
  
  Verify that the user has the necessary authorizations to view and assign responsible parties to cases.
  If needed, consult with your SAP security team to adjust the user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to CRM case management for additional troubleshooting steps and best practices.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and manage cases.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_ICM_CMG028 and ensure that cases have the appropriate responsible parties assigned.