How To Fix CRM_ICM_CMG030 - &1 is not a valid staff and units type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 030

• Message text: &1 is not a valid staff and units type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG030 - &1 is not a valid staff and units type ?

  The SAP error message CRM_ICM_CMG030 indicates that the specified staff and units type is not valid in the context of the SAP CRM (Customer Relationship Management) system. This error typically arises when there is an attempt to use a staff or unit type that has not been defined or is not recognized by the system.
  Cause:
  
  Invalid Staff/Unit Type: The staff or unit type being referenced does not exist in the system or is incorrectly specified.
  Configuration Issues: There may be configuration issues in the CRM system where the staff and unit types have not been properly set up.
  Data Entry Errors: There could be typographical errors in the input data, leading to the system not recognizing the staff or unit type.
  Missing Authorizations: The user may not have the necessary authorizations to access or use the specified staff or unit type.
  
  Solution:
  
  Check Staff/Unit Type: Verify that the staff and unit type you are trying to use is correctly defined in the system. You can do this by navigating to the relevant configuration settings in SAP CRM.
  Configuration Review: If you have access, review the configuration settings for staff and unit types in the CRM system. Ensure that all necessary types are defined and active.
  Correct Data Entry: Double-check the input data for any typographical errors. Ensure that the staff and unit type is entered correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the staff and unit types. If not, contact your system administrator to grant the required permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on valid staff and unit types in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings for CRM.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.