How To Fix CRM_ICM_CMG032 - Business partner &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 032

• Message text: Business partner &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG032 - Business partner &1 does not exist ?

  The SAP error message CRM_ICM_CMG032 indicates that the system cannot find the specified business partner (BP) in the database. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a business partner that is either not created, not activated, or has been deleted.
  Causes:
  
  Business Partner Not Created: The business partner you are trying to access has not been created in the system.
  Business Partner Not Active: The business partner exists but is not active or is in a status that prevents it from being used.
  Incorrect Business Partner Number: The business partner number you are using may be incorrect or mistyped.
  Data Synchronization Issues: If you are using multiple systems (e.g., CRM and ERP), there may be synchronization issues where the business partner exists in one system but not in the other.
  Authorization Issues: The user may not have the necessary authorizations to view or access the business partner.
  
  Solutions:
  
  
  Verify Business Partner Creation:
  
  Check if the business partner exists in the system by using transaction code BP (Business Partner) to search for the business partner number.
  If it does not exist, create the business partner using the appropriate transaction.
  
  
  
  Check Business Partner Status:
  
  If the business partner exists, ensure that it is active. You can check the status in the business partner maintenance screen.
  If it is inactive, you may need to activate it.
  
  
  
  Correct Business Partner Number:
  
  Double-check the business partner number you are using in your transaction or program to ensure it is correct.
  
  
  
  Data Synchronization:
  
  If you are working in a distributed environment, ensure that the business partner data is synchronized across systems. You may need to run synchronization jobs or check for errors in the data transfer.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the business partner. You may need to consult with your SAP security team to verify and adjust authorizations if necessary.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  CRMD_ORDER: CRM Order Management
  CRMD_ORDERADM_H: CRM Order Administration
  
  
  Business Partner Roles: Ensure that the business partner has the necessary roles assigned to it for the specific transactions you are trying to perform.
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles (KBAs) that may address specific issues related to this error message.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.