How To Fix CRM_ICM_CMG034 - Relationship not added

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 034

• Message text: Relationship not added

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG034 - Relationship not added ?

  The SAP error message CRM_ICM_CMG034, which states "Relationship not added," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center (IC) functionalities. This error indicates that the system was unable to establish a relationship between two entities, such as a business partner and a transaction or another business partner.
  Causes:
  
  Missing Data: The required data for establishing the relationship may be incomplete or missing. This could include missing partner roles or attributes.
  Incorrect Configuration: The configuration settings for the relationship types may not be set up correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to create or modify relationships.
  Business Partner Status: The status of the business partners involved may prevent the relationship from being created (e.g., if one of the partners is marked as inactive).
  System Errors: There may be underlying system issues or bugs that are causing the error.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields and data for the relationship are filled out correctly. Verify that the business partners involved have the necessary attributes and roles assigned.
  Review Configuration: Check the configuration settings for relationship types in the CRM system. Ensure that the relationship type you are trying to create is correctly defined and active.
  Verify Authorizations: Ensure that the user attempting to create the relationship has the necessary authorizations. This can be checked in the user roles and profiles.
  Check Business Partner Status: Verify the status of the business partners involved. If one of them is inactive or has restrictions, you may need to update their status.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context for the issue.
  System Notes: If the issue persists, consider checking for any SAP Notes or patches that may address known issues related to this error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and interaction center for detailed information on managing relationships and troubleshooting errors.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Support Tickets: If the problem cannot be resolved internally, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_ICM_CMG034 error and implement a suitable solution.