How To Fix CRM_ICM_CMG034 - Relationship not added

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 034

• Message text: Relationship not added

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG034 - Relationship not added ?

  The SAP error message CRM_ICM_CMG034, which states "Relationship not added," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center (IC) functionalities. This error indicates that the system was unable to establish a relationship between two entities, such as a business partner and a transaction or another business partner.
  Causes:
  
  Missing Data: The required data for establishing the relationship may be incomplete or missing. This could include missing partner roles or attributes.
  Incorrect Configuration: The configuration settings for the relationship types may not be set up correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to create or modify relationships.
  Business Partner Status: The status of the business partners involved may prevent the relationship from being created (e.g., if one of the partners is marked as inactive).
  System Errors: There may be underlying system issues or bugs that are causing the error.
  
  Solutions:
  
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