How To Fix CRM_ICM_CMG036 - Legal reference &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 036

• Message text: Legal reference &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG036 - Legal reference &1 does not exist ?

  The SAP error message CRM_ICM_CMG036 indicates that a legal reference specified in the system does not exist. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with legal documents or references that are required for compliance or reporting purposes.
  Cause:
  
  Missing Legal Reference: The most common cause is that the legal reference (e.g., a contract number, legal document ID, etc.) has not been created or is not available in the system.
  Incorrect Input: The user may have entered an incorrect legal reference number or ID.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary permissions to view or access the legal reference.
  
  Solution:
  
  Verify the Legal Reference: Check the input for any typos or errors. Ensure that the legal reference you are trying to use is correct.
  Create the Legal Reference: If the legal reference does not exist, you may need to create it in the system. This typically involves navigating to the relevant transaction or module where legal references are managed and entering the required details.
  Check Data Synchronization: If your SAP system is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to run a data synchronization job or check for any errors in the integration.
  Consult with IT or SAP Support: If you are unable to resolve the issue, it may be necessary to consult with your IT department or SAP support for further assistance. They can help check the backend for any issues or missing configurations.
  Review Authorizations: Ensure that you have the necessary authorizations to access the legal reference. If not, you may need to request additional permissions from your system administrator.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with legal references, such as CRM_ORDER, CRM_CONTRACT, or others depending on your specific use case.
  Documentation: Refer to SAP documentation or help files for more detailed information on managing legal references in your specific version of SAP CRM.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.