How To Fix CRM_ICM_CMG038 - No default category for process type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 038

• Message text: No default category for process type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG038 - No default category for process type &1 ?

  The SAP error message CRM_ICM_CMG038 indicates that there is no default category defined for a specific process type in the SAP CRM system. This error typically occurs in the context of the Interaction Center (IC) when trying to create or process a transaction that requires a category assignment.
  Cause:
  The primary cause of this error is that the system is unable to find a default category for the specified process type (denoted by &1 in the error message). This can happen due to several reasons:
  
  Missing Configuration: The default category for the process type has not been configured in the system.
  Incorrect Process Type: The process type being used may not be valid or may not have been set up correctly in the system.
  Transport Issues: If the configuration was recently transported from another system, it may not have included the necessary category settings.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Interaction Center > Basic Settings > Define Categories.
  Ensure that there is a default category defined for the process type in question. If not, create a new category or assign an existing one.
  
  
  
  Assign Default Category:
  
  In the same configuration area, check if the process type is linked to a default category. If it is not, you will need to assign a default category to that process type.
  
  
  
  Validate Process Type:
  
  Ensure that the process type you are using is valid and correctly configured. You can check this in the same SPRO area under Define Process Types.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, verify that all necessary objects were included in the transport request. You may need to re-transport the missing configurations.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration and CRMD_ORDER for checking order-related settings.
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring categories and process types in CRM.
  Support: If the issue persists after checking the configuration, consider reaching out to SAP support or consulting with a functional consultant who specializes in SAP CRM.
  
  By following these steps, you should be able to resolve the CRM_ICM_CMG038 error and ensure that the necessary default categories are in place for your process types.