How To Fix CRM_ICM_CMG038 - No default category for process type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 038

• Message text: No default category for process type &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG038 - No default category for process type &1 ?

  The SAP error message CRM_ICM_CMG038 indicates that there is no default category defined for a specific process type in the SAP CRM system. This error typically occurs in the context of the Interaction Center (IC) when trying to create or process a transaction that requires a category assignment.
  
  Cause:
  The primary cause of this error is that the system is unable to find a default category for the specified process type (denoted by &1 in the error message). This can happen due to several reasons:
  
  Missing Configuration: The default category for the process type has not been configured in the system.
  Incorrect Process Type: The process type being used may not be valid or may not have been set up correctly in the system.
  Transport Issues: If the configuration was recently transported from another system, it may not have included the necessary category settings.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the