How To Fix CRM_ICM_CMG031 - ICM search for case and lead does not support process &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 031

• Message text: ICM search for case and lead does not support process &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG031 - ICM search for case and lead does not support process &1 ?

  The SAP error message CRM_ICM_CMG031 indicates that the Internet Communication Manager (ICM) is unable to process a search for a case or lead due to a specific process not being supported. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to search for cases or leads using a process that is not configured or supported in the system.
  Cause:
  
  Unsupported Process: The error suggests that the process identifier (&1) being used in the search is not recognized or supported by the ICM for case and lead searches.
  Configuration Issues: There may be configuration settings in the CRM system that do not allow for the specific process to be executed.
  Missing Authorizations: The user may not have the necessary authorizations to perform the search for the specified process.
  System Version or Patch Level: The version of SAP CRM or the applied patches may not support the specific functionality being attempted.
  
  Solution:
  
  Check Process Identifier: Verify the process identifier (&1) being used in the search. Ensure that it is valid and supported in your SAP CRM system.
  Review Configuration: Check the configuration settings in the CRM system to ensure that the process is enabled and properly set up for case and lead searches.
  User Authorizations: Ensure that the user attempting the search has the necessary authorizations to access the cases or leads associated with the specified process.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of CRM you are using to see if there are any known issues or additional configuration steps required.
  System Update: If the issue persists, consider updating your SAP system to the latest version or applying relevant patches that may address this error.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, providing them with the error message and context for further investigation.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to the error message CRM_ICM_CMG031.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting or configuring the system.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.