How To Fix CRM_ICM_CMG013 - Error during update

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 013

• Message text: Error during update

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG013 - Error during update ?

  The SAP error message CRM_ICM_CMG013 typically indicates that there was an error during an update process in the SAP Customer Relationship Management (CRM) system, particularly related to the Interaction Center Management (ICM) component. This error can arise from various underlying issues, such as data inconsistencies, configuration problems, or system performance issues.
  Possible Causes:
  
  Data Inconsistencies: There may be issues with the data being processed, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect settings in the CRM system or in the ICM configuration can lead to update errors.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, updates may fail.
  Authorization Problems: The user executing the update may not have the necessary permissions to perform the action.
  System Bugs: There may be bugs in the version of the software being used that lead to this error.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  Data Validation: Ensure that the data being processed is complete and correct. Check for any missing or invalid entries.
  Configuration Review: Verify the configuration settings in the CRM and ICM areas to ensure they are set up correctly.
  Performance Monitoring: Monitor system performance and check for any bottlenecks. If necessary, optimize the system or schedule updates during off-peak hours.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the update. Check roles and permissions.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message. Applying a patch or update may resolve the issue.
  Consult Documentation: Review the official SAP documentation for any specific guidance related to the CRM ICM component and the error message.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs and the context in which the error occurred.
  Community Forums: Engage with the SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_ICM_CMG013 error and implement a suitable solution.