How To Fix CRM_ICM_CMG012 - Member does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 012

• Message text: Member does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG012 - Member does not exist ?

  The SAP error message CRM_ICM_CMG012: Member does not exist typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the configuration or data integrity of the system, particularly in the Interaction Center (IC).
  Causes:
  
  Missing or Incorrect Data: The error may arise if the system is trying to access a member (such as a user, role, or organizational unit) that does not exist in the database.
  Configuration Issues: There may be a misconfiguration in the Interaction Center settings or in the organizational structure.
  Authorization Problems: The user may not have the necessary authorizations to access certain members or data.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to missing data.
  
  Solutions:
  
  Check Data Existence: Verify that the member (user, role, etc.) exists in the system. You can do this by checking the relevant tables or using transaction codes like SU01 for users or PFCG for roles.
  Review Configuration: Go through the configuration settings in the Interaction Center to ensure that everything is set up correctly. This includes checking organizational units and user assignments.
  Authorization Check: Ensure that the user has the necessary authorizations to access the required data. You can use transaction SU53 to analyze authorization issues.
  Data Consistency Check: Run consistency checks in the system to identify any discrepancies in the data. This can often be done through transaction codes like SICF for service checks or SLG1 for application logs.
  Recreate Missing Members: If a member is indeed missing, you may need to recreate it in the system.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SICF (Maintain Services).
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.