How To Fix CRM_ICM_CMG014 - Relationship is not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 014

• Message text: Relationship is not saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG014 - Relationship is not saved ?

  The SAP error message CRM_ICM_CMG014, which states "Relationship is not saved," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction records or relationship management.
  Cause:
  The error can arise due to several reasons, including:
  
  Missing Required Fields: Certain mandatory fields may not be filled in the relationship or interaction record.
  Data Inconsistencies: There may be inconsistencies in the data being entered, such as invalid references to other objects (e.g., business partners, products).
  Authorization Issues: The user may not have the necessary authorizations to create or modify the relationship.
  System Configuration: There may be issues with the configuration settings in the CRM system that prevent the saving of relationships.
  Technical Errors: There could be underlying technical issues, such as database locks or system performance problems.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the input data for completeness.
  Validate Data: Check for any inconsistencies in the data being entered. Ensure that all references to business partners, products, or other objects are valid and exist in the system.
  Review Authorizations: Verify that the user has the necessary permissions to create or modify relationships. If not, consult with your system administrator to adjust the authorizations.
  Check Configuration: Review the configuration settings related to relationship management in the CRM system. Ensure that all necessary settings are correctly configured.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and relationship management to understand the requirements and configurations better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.