How To Fix CRM_ICM_ACTIVITY005 - Cannot save with raised security level without valid staff assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_ACTIVITY - Message class for ICM Activity

• Message number: 005

• Message text: Cannot save with raised security level without valid staff assigned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_ACTIVITY005 - Cannot save with raised security level without valid staff assigned ?

  The SAP error message CRM_ICM_ACTIVITY005 indicates that there is an issue with saving a transaction or activity in the SAP CRM system due to a raised security level, which requires a valid staff member to be assigned to the activity. This error typically occurs in the context of the Interaction Center (IC) when certain security settings are enforced.
  
  Cause:
  
  Security Level Raised: The system has a security level that requires a staff member to be assigned to the activity before it can be saved. This is often configured to ensure that only authorized personnel can handle certain transactions.
  No Staff Assigned: The activity or transaction you are trying to save does not have a valid staff member assigned to it. This could be due to the staff member not being selected or the assignment being removed.
  Configuration Settings: The system configuration may require specific roles or authorizations that are not met by the current