How To Fix CRM_ICM_ACTIVITY007 - Hidden flag can only be set by the employee responsible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_ACTIVITY - Message class for ICM Activity

• Message number: 007

• Message text: Hidden flag can only be set by the employee responsible

You must be assigned to the role Employee Responsible to set the hidden
flag.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_ACTIVITY007 - Hidden flag can only be set by the employee responsible ?

  The SAP error message "CRM_ICM_ACTIVITY007: Hidden flag can only be set by the employee responsible" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to set a hidden flag on an activity or task that they do not have the necessary authorization to modify. This hidden flag is usually intended to be set only by the employee who is responsible for that particular activity.
  Cause:
  
  Authorization Issues: The user trying to set the hidden flag does not have the required permissions or is not the employee responsible for the activity.
  Role Assignment: The user may not be assigned the correct role or profile that allows them to modify the hidden flag.
  Business Logic: The system is designed to restrict certain actions to ensure that only the responsible employee can make changes to sensitive information.
  
  Solution:
  
  Check User Role: Ensure that the user has the appropriate role assigned that includes permissions to modify the hidden flag. This may involve checking the user's profile in the SAP system.
  Identify Responsible Employee: Verify who the responsible employee is for the activity in question. If the user is not the responsible employee, they will need to coordinate with the responsible person to make the necessary changes.
  Authorization Adjustment: If the user should have the ability to set the hidden flag, an administrator may need to adjust the authorization settings in the system.
  Consult Documentation: Review the SAP documentation or consult with your SAP Basis or security team to understand the specific authorizations required for this action.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SU01 (User Maintenance) to check user roles or PFCG (Role Maintenance) to modify roles.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the error and understand the underlying cause.