How To Fix CRM_ICM_BP001 - Failed to read other name

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_BP - Message class for ICM Busienss partner

• Message number: 001

• Message text: Failed to read other name

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_BP001 - Failed to read other name ?

  The SAP error message "CRM_ICM_BP001 Failed to read other name" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with business partner (BP) data. This error indicates that the system was unable to retrieve or read the "other name" associated with a business partner.
  Causes:
  
  Missing Data: The business partner may not have any "other name" data maintained in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the business partner data.
  Data Consistency Issues: There may be inconsistencies or corruption in the business partner data.
  Configuration Issues: Incorrect configuration settings in the CRM system could lead to this error.
  System Performance: If the system is under heavy load, it may fail to retrieve data in a timely manner.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner in question and verify if the "other name" data is maintained correctly.
  If it is missing, you may need to add the required information.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access business partner data.
  Check the roles and authorizations assigned to the user in the SAP system.
  
  
  
  Data Consistency Check:
  
  Use transaction codes like BP to check for inconsistencies in the business partner data.
  You may also run consistency checks or data cleansing programs if available.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to business partners in the CRM system.
  Ensure that all necessary settings are correctly configured.
  
  
  
  System Performance:
  
  Monitor system performance and check for any issues that may be affecting data retrieval.
  If the system is under heavy load, consider optimizing performance or scheduling data retrieval during off-peak hours.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Apply any recommended patches or updates if applicable.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (Order Administration) for managing business partner data.
  SAP Documentation: Refer to the official SAP documentation for CRM and business partner management for more detailed information on handling business partner data.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation.