How To Fix CRM_ICM_ACTIVITY004 - Deletion of main incident &1 is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_ACTIVITY - Message class for ICM Activity

• Message number: 004

• Message text: Deletion of main incident &1 is not permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_ACTIVITY004 - Deletion of main incident &1 is not permitted ?

  The SAP error message CRM_ICM_ACTIVITY004 indicates that the deletion of a main incident (or a main CRM activity) is not permitted. This typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to delete an incident that is either linked to other objects or has certain statuses that prevent deletion.
  Causes:
  
  Linked Objects: The incident may have linked objects (e.g., follow-up activities, related incidents, etc.) that prevent its deletion.
  Status Restrictions: The incident may be in a status that does not allow deletion (e.g., completed, closed, or in a certain workflow).
  Authorization Issues: The user may not have the necessary authorizations to delete the incident.
  System Configuration: Certain configurations in the system may restrict the deletion of main incidents.
  
  Solutions:
  
  Check Linked Objects: Review the incident for any linked objects. If there are related activities or incidents, you may need to delete or unlink them first.
  Change Status: If the incident is in a status that prevents deletion, consider changing its status to one that allows deletion (if applicable).
  Authorization Check: Ensure that the user has the necessary authorizations to delete incidents. This may require checking roles and permissions in the SAP system.
  Consult Configuration: If the issue persists, consult with your SAP administrator or technical team to review the system configuration and any custom settings that may affect incident deletion.
  Use Alternative Methods: If deletion is not possible, consider marking the incident as inactive or closed instead of deleting it.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review the SAP CRM documentation for information on incident management and deletion processes.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.