How To Fix CRM_IC_WZ_CUST_ENH096 - Row &1: This row overlaps with a row above

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 096

• Message text: Row &1: This row overlaps with a row above

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH096 - Row &1: This row overlaps with a row above ?

  The SAP error message CRM_IC_WZ_CUST_ENH096 with the description "Row &1: This row overlaps with a row above" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with data entries in a table or grid format, such as in the Interaction Center (IC) or other CRM applications.
  Cause:
  This error indicates that there is a conflict in the data entries where the time periods or ranges defined in the rows overlap. For example, if you are trying to enter time slots for activities, appointments, or any other time-sensitive data, the system checks for overlaps. If two rows have overlapping time periods, the system will throw this error to prevent data inconsistencies.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Overlapping Rows: Review the entries in the table or grid where the error occurred. Look for the specific row indicated by &1 in the error message. Check the time periods or ranges defined in that row and the row immediately above it.
  
  
  Adjust Time Periods: Modify the time periods in the overlapping rows so that they do not conflict. Ensure that the end time of one row does not overlap with the start time of the next row.
  
  
  Delete or Merge Rows: If applicable, consider deleting or merging rows that are causing the overlap if they represent the same event or activity.
  
  
  Validation: After making the necessary adjustments, validate the entries again to ensure that there are no more overlaps.
  
  
  Consult Documentation: If you are unsure about the specific data entry requirements, consult the SAP documentation or help resources related to the CRM module you are working with.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and manage data entries more effectively.
  User Roles and Permissions: Ensure that you have the appropriate permissions to make changes to the data entries in the CRM system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.