How To Fix CRM_IC_WZ_CUST_ENH095 - Row &1: Combination StartCol/ColSpan is greater than number of columns

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 095

• Message text: Row &1: Combination StartCol/ColSpan is greater than number of columns

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH095 - Row &1: Combination StartCol/ColSpan is greater than number of columns ?

  The SAP error message CRM_IC_WZ_CUST_ENH095 indicates that there is an issue with the configuration of a custom enhancement in the SAP CRM Interaction Center (IC). Specifically, the error message states that the combination of StartCol and ColSpan exceeds the total number of columns available in the layout.
  Cause:
  This error typically occurs due to one of the following reasons:
  
  Incorrect Configuration: The layout configuration for a custom enhancement may have been set incorrectly, where the sum of StartCol (the starting column index) and ColSpan (the number of columns the element should span) exceeds the total number of columns defined in the layout.
  Changes in Layout: If the layout was modified (e.g., columns were added or removed), the existing configurations for enhancements may no longer be valid.
  Custom Development Issues: If there is custom code or enhancements that manipulate the layout, they may not be correctly accounting for the number of columns.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Layout Configuration:
  
  Go to the configuration settings for the specific enhancement that is causing the error.
  Verify the values of StartCol and ColSpan. Ensure that their sum does not exceed the total number of columns in the layout.
  
  
  
  Adjust Values:
  
  If the values are incorrect, adjust them so that the combination of StartCol and ColSpan fits within the defined number of columns.
  
  
  
  Review Changes:
  
  If there have been recent changes to the layout, review those changes to ensure that they are compatible with the existing enhancements.
  
  
  
  Test the Changes:
  
  After making adjustments, test the layout to ensure that the error no longer occurs and that the enhancements display correctly.
  
  
  
  Consult Documentation:
  
  If you are unsure about the correct configuration, refer to SAP documentation or guides related to customizing the Interaction Center layout.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the custom code or enhancements to identify any logical errors that may be causing the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_WZ_CUST_ENH095 error message.