How To Fix CRM_IC_WZ_CUST_ENH097 - Line &1: Column overlaps with a neighboring column

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 097

• Message text: Line &1: Column overlaps with a neighboring column

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH097 - Line &1: Column overlaps with a neighboring column ?

  The SAP error message CRM_IC_WZ_CUST_ENH097 with the description "Line &1: Column overlaps with a neighboring column" typically occurs in the context of customizing or configuring the SAP CRM Interaction Center (IC) WebClient. This error indicates that there is a layout issue in the UI configuration where two or more columns are overlapping, which can lead to display problems.
  Cause:
  
  UI Configuration Issues: The error is often caused by incorrect settings in the UI configuration, where the widths of the columns are not set properly, leading to overlaps.
  Custom Enhancements: If there are custom enhancements or modifications made to the standard layout, they might not be compatible with the existing layout settings.
  Responsive Design Issues: In some cases, responsive design settings may not be properly configured, causing layout conflicts.
  
  Solution:
  
  
  Check UI Configuration:
  
  Go to the UI configuration settings in the SAP CRM system.
  Review the layout settings for the specific view or component where the error occurs.
  Ensure that the widths of the columns are set correctly and do not exceed the total width of the container.
  
  
  
  Adjust Column Widths:
  
  If you find that the widths of the columns are too large, reduce them to ensure they fit within the available space.
  Make sure that the sum of the widths of all columns does not exceed the width of the parent container.
  
  
  
  Review Custom Enhancements:
  
  If there are custom enhancements, review the code to ensure that it does not interfere with the standard layout.
  Test the layout without the custom enhancements to see if the error persists.
  
  
  
  Test in Different Browsers:
  
  Sometimes, layout issues can be browser-specific. Test the application in different browsers to see if the issue is consistent.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide guidance on layout issues in the CRM IC.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the application to identify the exact point where the layout is failing.
  
  
  
  Related Information:
  
  SAP CRM Documentation: Refer to the official SAP documentation for CRM Interaction Center for guidelines on UI configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists and you have a support contract, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_WZ_CUST_ENH097 error message.