How To Fix CRM_IC_WZ_CUST_ENH098 - Not all cells of the grid are defined

CRM_IC_WZ_CUST_ENH098 - Overview

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 098

• Message text: Not all cells of the grid are defined

What causes this issue?

To define the grid size, the number of rows and columns are entered.
The rows and columns are multiplied, and the result is the number of
cells.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The number of cells must equal the defined cells of the individual view
areas.
Example:
a) <ZU>Grid size:</>
Number of rows: <ZH>3</>
Number of columns: <ZH>2</>
=> Number of cells = <ZH>6</>
b) <ZU>Definition of View Area:</>
<ZU>Name Rows Columns Row Span Column Span
</>
VA1 1 1 2
1
VA2 1 2 1
1
=> There were only <ZH>3</> cells defined.
(VA1 has row span 2 and column span 1 -> 2 grid cells
VA2 has row span 1 and column span 1 -> 1 grid cell)

System Response

How to fix this error?

Define exactly the same number of cells in the individual view areas as
contained in the grid.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH098 - Not all cells of the grid are defined ?

  The SAP error message CRM_IC_WZ_CUST_ENH098 with the description "Not all cells of the grid are defined" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) or when customizing the user interface.
  
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Incomplete Configuration: The grid or table in the Interaction Center may not have all its cells or fields properly defined. This can happen if there are missing configurations in the customizing settings.
  
  
  Missing Data: If the data that is supposed to populate the grid is incomplete or missing, it can lead to this error.
  
  
  Custom Enhancements: If there are custom enhancements or modifications made to the standard SAP CRM functionality, they might not be correctly implemented, leading to undefined cells in the grid.
  
  
  User Authorizations: Sometimes, the issue can be related to user authorizations where the user does not have the