How To Fix CRM_IC_WZ_CUST_ENH098 - Not all cells of the grid are defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 098

• Message text: Not all cells of the grid are defined

What causes this issue?

To define the grid size, the number of rows and columns are entered.
The rows and columns are multiplied, and the result is the number of
cells.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The number of cells must equal the defined cells of the individual view
areas.
Example:
a) <ZU>Grid size:</>
Number of rows: <ZH>3</>
Number of columns: <ZH>2</>
=> Number of cells = <ZH>6</>
b) <ZU>Definition of View Area:</>
<ZU>Name Rows Columns Row Span Column Span
</>
VA1 1 1 2
1
VA2 1 2 1
1
=> There were only <ZH>3</> cells defined.
(VA1 has row span 2 and column span 1 -> 2 grid cells
VA2 has row span 1 and column span 1 -> 1 grid cell)

System Response

How to fix this error?

Define exactly the same number of cells in the individual view areas as
contained in the grid.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH098 - Not all cells of the grid are defined ?

  The SAP error message CRM_IC_WZ_CUST_ENH098 with the description "Not all cells of the grid are defined" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) or when customizing the user interface.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Incomplete Configuration: The grid or table in the Interaction Center may not have all its cells or fields properly defined. This can happen if there are missing configurations in the customizing settings.
  
  
  Missing Data: If the data that is supposed to populate the grid is incomplete or missing, it can lead to this error.
  
  
  Custom Enhancements: If there are custom enhancements or modifications made to the standard SAP CRM functionality, they might not be correctly implemented, leading to undefined cells in the grid.
  
  
  User Authorizations: Sometimes, the issue can be related to user authorizations where the user does not have the necessary permissions to view certain fields or data.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO) and verify the configuration for the Interaction Center.
  Ensure that all necessary fields and cells in the grid are defined and configured correctly.
  
  
  
  Review Data:
  
  Check the underlying data that is supposed to populate the grid. Ensure that all required data is available and correctly maintained in the system.
  
  
  
  Inspect Custom Enhancements:
  
  If there are any custom enhancements, review the code or configuration to ensure that all necessary fields are defined and that there are no errors in the implementation.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the appropriate authorizations to access all the fields in the grid. You may need to consult with your SAP security team to check and adjust user roles and permissions.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the application to identify the exact point of failure. This may require technical expertise in ABAP or SAP CRM development.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  
  
  Consult SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE80 (Object Navigator), and SE37 (Function Module) for debugging.
  Documentation: Review SAP documentation related to the Interaction Center and grid configuration for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_WZ_CUST_ENH098 error message.