How To Fix CRM_IC_WZ_CUST_ENH101 - Specify an icon name or alias for event &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 101

• Message text: Specify an icon name or alias for event &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH101 - Specify an icon name or alias for event &1 ?

  The SAP error message CRM_IC_WZ_CUST_ENH101 indicates that there is a missing or unspecified icon name or alias for a specific event in the SAP CRM Interaction Center (IC). This error typically arises when customizing or enhancing the Interaction Center's user interface, particularly when defining events that should trigger specific actions or display certain icons.
  Cause:
  
  Missing Icon Definition: The error occurs when an event is defined in the system, but the corresponding icon name or alias has not been specified.
  Configuration Issues: There may be issues in the configuration settings where the icon is supposed to be linked to the event.
  Custom Enhancements: If custom enhancements or modifications have been made to the CRM system, they may not have included the necessary icon definitions.
  
  Solution:
  
  
  Check Event Configuration:
  
  Go to the configuration settings for the Interaction Center.
  Verify that the event in question has an associated icon name or alias defined.
  If it is missing, you will need to specify a valid icon name or alias.
  
  
  
  Define Icon in Customizing:
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and look for the section related to Interaction Center.
  Ensure that the icons are defined correctly for the events you are working with.
  
  
  
  Review Custom Enhancements:
  
  If you have implemented custom enhancements, review the code to ensure that all necessary parameters, including icon names, are being passed correctly.
  Make sure that any custom icons you are trying to use are properly uploaded and available in the system.
  
  
  
  Use Standard Icons:
  
  If you are unsure about the icon names, consider using standard icons provided by SAP. You can find a list of standard icons in the SAP documentation or by checking the standard configuration.
  
  
  
  Testing:
  
  After making the necessary changes, test the event again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on configuring icons in the Interaction Center.
  Documentation: Refer to the official SAP documentation for the Interaction Center for detailed instructions on event handling and icon configuration.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered and resolved similar issues.
  
  By following these steps, you should be able to resolve the CRM_IC_WZ_CUST_ENH101 error and ensure that your events in the Interaction Center are properly configured with the necessary icons.