How To Fix CRM_IC_WZ_CUST_ENH103 - Event name &1 is used more than once

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 103

• Message text: Event name &1 is used more than once

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH103 - Event name &1 is used more than once ?

  The SAP error message CRM_IC_WZ_CUST_ENH103 indicates that an event name is being used more than once in the context of a CRM Interaction Center (IC) enhancement. This typically occurs when there are duplicate entries for event names in the configuration or customization settings of the CRM system.
  Cause:
  
  Duplicate Event Names: The most common cause of this error is that the same event name has been defined multiple times in the system. This can happen if the configuration was copied or if multiple developers are working on the same enhancement without proper coordination.
  Incorrect Configuration: There may be an issue in the configuration settings where event names are not unique, leading to conflicts.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), it is possible that duplicate entries were introduced during the transport process.
  
  Solution:
  
  Identify Duplicates: Check the configuration settings for the event names in the CRM system. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and reviewing the settings for the Interaction Center enhancements.
  Remove or Rename Duplicates: Once you identify the duplicate event names, you can either remove the duplicates or rename them to ensure that each event name is unique.
  Check Transport Requests: If the issue arose after a transport, review the transport requests to ensure that no duplicates were introduced during the transport process. You may need to adjust the transport or re-import it.
  Testing: After making changes, test the configuration to ensure that the error no longer occurs and that the system behaves as expected.
  
  Related Information:
  
  Documentation: Refer to SAP documentation for CRM Interaction Center enhancements to understand the proper configuration and naming conventions for event names.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to resolve the CRM_IC_WZ_CUST_ENH103 error and ensure that your event names are configured correctly in the SAP CRM system.