How To Fix CRM_IC_WZ_CUST_ENH103 - Event name &1 is used more than once

CRM_IC_WZ_CUST_ENH103 - Overview

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 103

• Message text: Event name &1 is used more than once

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH103 - Event name &1 is used more than once ?

  The SAP error message CRM_IC_WZ_CUST_ENH103 indicates that an event name is being used more than once in the context of a CRM Interaction Center (IC) enhancement. This typically occurs when there are duplicate entries for event names in the configuration or customization settings of the CRM system.
  
  Cause:
  
  Duplicate Event Names: The most common cause of this error is that the same event name has been defined multiple times in the system. This can happen if the configuration was copied or if multiple developers are working on the same enhancement without proper coordination.
  Incorrect Configuration: There may be an issue in the configuration settings where event names are not unique, leading to conflicts.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), it is possible that duplicate entries were introduced during the transport process.
  
  
  Solution:
  
  Identify Duplicates: Check the configuration settings for the event names in the CRM system.