How To Fix CRM_IC_WZ_CUST_ENH094 - Row &1: Combination StartRow/RowSpan is greater than the number of rows

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 094

• Message text: Row &1: Combination StartRow/RowSpan is greater than the number of rows

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH094 - Row &1: Combination StartRow/RowSpan is greater than the number of rows ?

  The SAP error message CRM_IC_WZ_CUST_ENH094 indicates that there is an issue with the configuration of a table or grid in the SAP CRM Interaction Center (IC). Specifically, the error message states that the combination of StartRow and RowSpan exceeds the total number of rows available in the table or grid.
  Cause:
  
  Incorrect Configuration: The StartRow and RowSpan values may have been configured incorrectly in the application or customization settings. This can happen if the values are hardcoded or set dynamically without proper validation.
  Data Changes: If the underlying data has changed (e.g., rows have been added or removed), the existing StartRow and RowSpan values may no longer be valid.
  Custom Enhancements: If there are custom enhancements or modifications in the CRM system, they might not be handling the row calculations correctly.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the table or grid where the error occurs. Ensure that the StartRow and RowSpan values are set correctly and do not exceed the total number of rows.
  Validate Data: Ensure that the data being displayed in the table or grid is correct and that the number of rows matches the expected values. If rows have been deleted or added, adjust the StartRow and RowSpan accordingly.
  Debugging: If you have access to the development environment, you can debug the code to see how the StartRow and RowSpan values are being calculated. Look for any logic that might be causing the values to exceed the number of available rows.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of CRM you are using. There may be known issues or patches available that address this error.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. Provide them with details about the error, including the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on similar issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Testing: After making changes, thoroughly test the application to ensure that the error is resolved and that the table or grid behaves as expected.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.