How To Fix CRM_IC_WZ_CUST_ENH092 - Combination StartRow/StartCol &1/&2 was assigned more than once

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 092

• Message text: Combination StartRow/StartCol &1/&2 was assigned more than once

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH092 - Combination StartRow/StartCol &1/&2 was assigned more than once ?

  The SAP error message CRM_IC_WZ_CUST_ENH092 indicates that there is a problem with the assignment of a combination of StartRow and StartCol values in the context of a CRM Interaction Center (IC) application. Specifically, it suggests that the same combination of StartRow and StartCol has been assigned more than once, which is not allowed.
  Cause:
  
  
  Duplicate Assignments: The most common cause of this error is that the same StartRow and StartCol values are being assigned to multiple elements or components within the CRM IC application. This can happen due to incorrect configuration or coding in the enhancement or customization of the CRM IC.
  
  
  Configuration Issues: If there are custom enhancements or modifications made to the standard CRM IC functionality, it is possible that these changes have led to overlapping assignments.
  
  
  Data Integrity Issues: There may be issues with the data being processed, where the same values are inadvertently being used multiple times.
  
  
  Solution:
  
  
  Check Custom Enhancements: Review any custom enhancements or modifications made to the CRM IC application. Look for any code or configuration that assigns values to StartRow and StartCol. Ensure that each combination is unique.
  
  
  Debugging: Use the debugging tools in SAP to trace the execution of the code that leads to this error. Identify where the duplicate assignments are occurring and correct them.
  
  
  Review Configuration: Go through the configuration settings in the CRM IC to ensure that there are no conflicting settings that could lead to duplicate assignments.
  
  
  Data Validation: Validate the data being processed to ensure that there are no duplicates in the input that could lead to this error.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues related to this error message.
  
  
  Consult Documentation: Review the official SAP documentation for the CRM IC to understand the expected behavior and constraints regarding StartRow and StartCol assignments.
  
  
  Related Information:
  
  SAP CRM Interaction Center: This is a component of SAP CRM that provides tools for customer service representatives to manage customer interactions effectively.
  Enhancements and Customizations: When customizing SAP applications, it is crucial to follow best practices to avoid conflicts and ensure data integrity.
  Debugging in SAP: Familiarize yourself with the debugging tools available in SAP, such as transaction codes like SE80 (Object Navigator) and SE37 (Function Module), to troubleshoot issues effectively.
  
  If the problem persists after following these steps, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM solutions.