How To Fix CRM_IC_WZ_CUST_ENH090 - Number of rows or columns may not be zero (0)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 090

• Message text: Number of rows or columns may not be zero (0)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH090 - Number of rows or columns may not be zero (0) ?

  The SAP error message CRM_IC_WZ_CUST_ENH090 indicates that there is an issue with the data being processed in the SAP CRM Interaction Center (IC). Specifically, the error message "Number of rows or columns may not be zero (0)" suggests that a table or data structure that is expected to contain data is empty, which is not allowed in the context of the operation being performed.
  Causes:
  
  Empty Data Source: The data source that is being accessed may not have any records, leading to an empty result set.
  Incorrect Configuration: There may be a configuration issue in the CRM system that is causing the data not to be populated correctly.
  User Input: If the error occurs during user interaction, it may be due to missing or incorrect input from the user.
  Custom Enhancements: If there are custom enhancements or modifications in the CRM system, they may not be handling data correctly, leading to this error.
  
  Solutions:
  
  Check Data Source: Verify that the data source being accessed is populated with the expected data. If it is empty, you may need to load or create the necessary data.
  Review Configuration: Check the configuration settings in the CRM system to ensure that they are set up correctly and that all necessary data is being pulled into the application.
  Validate User Input: If the error occurs during user interaction, ensure that all required fields are filled out correctly and that the input is valid.
  Debug Custom Code: If there are custom enhancements, review the code to ensure that it correctly handles cases where data may be empty. Implement error handling to manage such scenarios gracefully.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Transaction Codes: Use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to analyze the code and data structures involved in the error.
  Logs and Traces: Review application logs and traces to gather more context about when and why the error is occurring. This can provide insights into the root cause.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal SAP team for further assistance.