How To Fix CRM_IC_SERVICETICKET115 - Change of entry only allowed with profile &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICETICKET - Error messages for Service Ticket

• Message number: 115

• Message text: Change of entry only allowed with profile &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICETICKET115 - Change of entry only allowed with profile &1 ?

  The SAP error message CRM_IC_SERVICETICKET115, which states "Change of entry only allowed with profile &1," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with service tickets or incidents. This error indicates that the system is enforcing certain restrictions based on the user profile or the configuration settings associated with the service ticket.
  Cause:
  
  Profile Restrictions: The error is often caused by the user trying to make changes to a service ticket that are not permitted under the current user profile. Each user profile in SAP can have specific permissions and restrictions regarding what can be modified.
  Configuration Settings: The system may be configured to allow changes to service tickets only under certain conditions or profiles. If the user does not have the appropriate profile assigned, they will encounter this error.
  Status of the Ticket: The status of the service ticket may also play a role. If the ticket is in a status that does not allow changes (e.g., closed or completed), the system will prevent modifications.
  
  Solution:
  
  Check User Profile: Verify the user profile assigned to the user encountering the error. Ensure that the profile has the necessary permissions to make changes to service tickets.
  Change Profile: If the current profile does not allow the required changes, consider changing the user’s profile to one that does, or modifying the existing profile to include the necessary permissions.
  Review Ticket Status: Check the status of the service ticket. If it is in a status that does not allow changes, you may need to change the status to one that does (if applicable) or create a new ticket if modifications are not allowed.
  Consult Configuration: If you have access to the configuration settings, review the settings related to service ticket management to ensure they align with your business processes and user needs.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  User Roles and Authorizations: Understanding how user roles and authorizations work in SAP CRM can help in troubleshooting similar issues.
  Service Ticket Management: Familiarize yourself with the service ticket management processes in SAP CRM to better understand the implications of different statuses and profiles.
  SAP Notes and Documentation: Check for any relevant SAP Notes or documentation that may address this specific error message or provide additional context.
  
  By following these steps, you should be able to resolve the error and understand the underlying reasons for its occurrence.