How To Fix CRM_IC_SERVICETICKET116 - Entry is still used for unconfirmed timerecording; deletion not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICETICKET - Error messages for Service Ticket

• Message number: 116

• Message text: Entry is still used for unconfirmed timerecording; deletion not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICETICKET116 - Entry is still used for unconfirmed timerecording; deletion not allowed ?

  The SAP error message "CRM_IC_SERVICETICKET116: Entry is still used for unconfirmed timerecording; deletion not allowed" typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to delete a service ticket or related entry that is still associated with unconfirmed time recordings. This is a safeguard to prevent the loss of important data that may be linked to ongoing processes.
  Cause:
  
  Unconfirmed Time Recordings: The primary cause of this error is that there are time recordings associated with the service ticket that have not yet been confirmed. These time recordings may be in a status that prevents deletion of the service ticket.
  Data Integrity: SAP enforces data integrity rules to ensure that related records are not inadvertently deleted, which could lead to inconsistencies in reporting and tracking.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Time Recordings:
  
  Navigate to the time recording entries associated with the service ticket.
  Identify any unconfirmed time recordings linked to the service ticket.
  
  
  
  Confirm Time Recordings:
  
  If you find unconfirmed time recordings, confirm them. This can usually be done through the time recording management interface in SAP.
  Once all time recordings are confirmed, you should be able to delete the service ticket without encountering the error.
  
  
  
  Delete the Service Ticket:
  
  After confirming the time recordings, attempt to delete the service ticket again.
  
  
  
  Consult with Your SAP Administrator:
  
  If you are unable to confirm the time recordings or if there are other issues, consult with your SAP administrator or support team. They may have additional tools or permissions to assist in resolving the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders and tickets, and CATS for time recording.
  Documentation: Review SAP documentation or help files related to time recording and service management for more detailed procedures.
  User Roles and Permissions: Ensure that you have the necessary permissions to confirm time recordings and delete service tickets.
  
  By following these steps, you should be able to resolve the error and manage your service tickets effectively.